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Complex Care

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We specialise in providing tailored Complex Care Services designed to support individuals with long-term, intricate health needs. Our compassionate and skilled team delivers exceptional care, ensuring our clients lead fulfilling and dignified lives in the comfort of their own homes.

Complex mental health care addresses the needs of individuals with severe or multifaceted mental health conditions that significantly impact daily living, relationships, and overall quality of life. These conditions often require a multidisciplinary approach and ongoing support.

Specialised Expertise

Our team consists of experienced mental health nurses, pharmacists, criminologists, and caregivers trained to support individuals with complex conditions.

Multidisciplinary Approach

We collaborate with GPs, nurse specialists, psychiatrists, occupational therapists, social workers, and family members to create a cohesive support network.

Tailored Care and Support Plans

Every individual’s journey is unique. We design personalised care plans that focus on their strengths, needs, and goals for positive outcomes.

Focus on Independence

We prioritise empowering clients with skills, coping mechanisms, and strategies to regain control of their lives.

Crisis Management and Prevention

Our proactive care includes recognising triggers and preventing crises through early intervention.

  • Schizophrenia and psychotic disorders
  • Co-occurring mental health disorders
  • Severe depression or anxiety disorders
  • Bipolar disorder
  • Personality disorders
  • Complex trauma or long-term stress

We specialise in managing and supporting:

At Knightingles, we believe in the power of hope, connection, and expert care to transform lives. Our complex mental health care services aim to restore confidence, foster independence, and inspire a renewed sense of purpose.

Our approach involves

Comprehensive assessments to develop tailored, achievable care plans.

Safe and effective administration, monitoring, and support for psychotropic medications.

Access to evidence-based therapies, including positive behaviour support (PBS) and trauma-informed care.

Assistance with personal care, household tasks, and building routines to enhance stability.

Encouragement and support to engage in meaningful activities, social interactions, and vocational goals.

Continuous monitoring and support to reduce the likelihood of setbacks and provide immediate care during crises.

Guidance for families to foster understanding and support for their loved ones.

Our process

Initial Consultation

We start with a comprehensive assessment of your medical, physical, and emotional needs.

Care Planning

Our team collaborates with you, your family, and healthcare providers to develop a tailored care plan.

Service Delivery

We provide consistent, high-quality care, adapting as your needs evolve.

Regular Reviews

We monitor progress and make necessary adjustments to ensure optimal care.

Contact our friendly team today to start the conversation
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See What People Say About Us

Don’t just take our word for it—explore our testimonials.
The experiences of those we work with speak volumes about the quality and compassion of our care.

Swift and Compassionate Support in a Time of Crisis

Family member

I must thank you for your response in our hour of need. In a crisis one needs rapid and positive help, and that is what you supplied. Yesterday [carer’s name supplied] did very well in entering a new house at a time of crisis and looking after [supported person name supplied] for the day, picking up jobs and keeping the house in order.

Enjoyable work environment

Experienced and Knowledgeable Staff

I generally get to see the same people, which is beneficial because it allows me to build strong relationships and understand their needs better. Consistency is important in care, and seeing the same individuals regularly helps them feel more comfortable and secure, and it allows me to provide more personalised care.

Family member is very safe with the carers

Supported individual

Family member is very safe with the carers, they are all well trained and very pleasant. They always use their Personal Protective Equipment (PPE) and are very careful.

Staff have good knowledge

Professional

I have supported Knightingles Healthcare in the past with writing and reviewing PRN protocols for their service users. I was impressed at the way staff at Knightingles Healthcare asked for support when it was required, rather than trying to muddle their way through. I met with a staff member from Knightingles Healthcare on Teams and we wrote the PRN protocols together. The staff member had good knowledge of the service user and their preferences. I provided the clinical oversight. More recently, they have contacted me again to review the protocols, which I will be doing with staff in due course.

Work-life Balance

Experienced and Knowledgeable Staff

Staffing levels are regularly reviewed to ensure they are adequate to meet the needs of the individuals we support. I have a manageable workload, which allows me time off to spend with my family.

I am very safe with them

Supported individual

I have 4 visits a day, always 2 staff and I know them well. They are trained, they know what to do and I am very safe with them.

A place to experience growth

Experienced and Knowledgeable Staff

I recently completed my Safeguarding refresher course, which I do on a yearly basis. Moreover, I attended a Safeguarding and Capacity training event in May 2024. I am working towards being the safeguarding champion.

It’s like having family around.

Supported individual

They always go that little bit extra and help me with things they don’t really need to as it’s not really part of their job. It’s like having family around.